Effective Date: 01 July 2026
Issued By: OSM Alliance

Purpose

This policy outlines the terms and conditions regarding the refund of fees paid by students for courses, internships, training programs, workshops, and certification programs offered by OSM Alliance and its associated platforms.

General Policy

All fees paid to OSM Alliance are generally non-refundable and non-transferable once the registration process is completed.

Eligible Refund Cases

A refund may be considered under the following circumstances:

1. Duplicate Payment: If a student accidentally makes multiple payments for the same program.

2. Course Cancellation by OSM Alliance: If the program is cancelled by OSM Alliance and no alternative batch is offered.

3. Technical Payment Failure: If the amount is deducted from the student's account but the registration is not confirmed.

4. Special Circumstances: Any exceptional case approved by the Founder & CEO or authorized committee.

Non-Refundable Situations

No refund shall be provided in the following cases:

• Change of mind after registration.

• Failure to attend classes or internship activities.

• Discontinuation of the course by the student.

• Failure to complete assignments or projects.

• Violation of institutional policies or code of conduct.

• Incorrect course selection made by the student.

• Expiry of the course access period.

Refund Request Procedure

Students seeking a refund must:

1. Submit a written application via email to drashish@osmalliance.com.

2. Mention:

   • Full Name

   • Registration Number

   • Course/Internship Name

   • Payment Transaction ID

   • Reason for refund request

3. Attach proof of payment.

Processing Time

• Refund requests will be reviewed within 7 working days.

• Approved refunds will be processed within 10–15 working days.

• The refund amount will be credited to the original payment method or the student's bank account.

Administrative Charges

In eligible refund cases, OSM Alliance may deduct:

• Payment gateway charges

• Bank transaction charges

• Administrative processing fees (up to 10% of the total fee)

Certificate and Course Access

Upon approval of a refund:

• Course access will be terminated.

• Certificates and internship benefits, if issued, shall become invalid.

Final Decision

The decision of OSM Alliance regarding any refund request shall be final and binding.

Effective Date: 01 July 2026
Issued By: OSM Alliance

This policy establishes the payment terms, conditions, and procedures for mentors associated with OSM Alliance for training, internships, workshops, skill development programs, and other educational activities.

This policy applies to all:

• Academic Mentors

• Industry Mentors

• Guest Faculty

• Internship Supervisors

• Project Mentors

• Visiting Experts and Trainers

Mentor Compensation 

The Mentor shall receive the predetermined compensation amount (100%) as specified in the Mentor Registration Form, subject to the submission of the Internship Completion Confirmation and all relevant details pertaining to the completed internship through the Mentor's registered personal email address. The compensation shall be processed only after the successful verification of the submitted information by OSM Alliance.

Payment Conditions

Mentor payments shall be released only after:

• Completion of assigned mentoring responsibilities.

• Submission of attendance and progress reports.

• Conduct of scheduled sessions.

• Submission of required course materials and assessments.

• Verification of student participation records.

Payment Schedule

• The compensation earned during a particular month shall be processed and disbursed during the first week of the subsequent month.

• Payments will be made through Bank Transfer digital payment methods only.

Tax Deduction

• Applicable taxes and statutory deductions shall be made in accordance with Indian laws.

• Mentors are responsible for their own income tax compliance.

Cancellation of Mentorship 

1 Cancellation by Mentor 

A mentor may request to discontinue their mentorship engagement by providing a written notice via their registered email address at least 15 days in advance.

Payment shall be made only for the mentorship services successfully completed up to the effective date of cancellation.

Any advance payments made by OSM Alliance may be adjusted against pending obligations, if applicable.

The mentor must submit all pending reports, attendance records, assessments, and relevant documents before the final settlement.

2 Cancellation by OSM Alliance 

OSM Alliance reserves the right to terminate or cancel a mentorship engagement with immediate effect under the following circumstances:

Non-performance or repeated failure to fulfill assigned responsibilities.

Misconduct, unethical behavior, or violation of organizational policies.

Submission of false information or fraudulent activities.

Breach of confidentiality or intellectual property rights.

Actions that adversely affect the reputation or interests of OSM Alliance.

In such cases, payment shall be released only for the verified mentorship services completed prior to the date of cancellation, subject to deductions, if any.

3 Student-Initiated Cancellation 

If a student withdraws from an internship or mentorship program:

The mentor shall remain eligible to receive payment for the mentorship services already delivered and successfully completed.

No payment shall be made for the unutilized portion of the mentorship period unless otherwise agreed in writing.

4 Final Settlement 

The final settlement of mentor payments, if applicable, shall be processed within 15 working days from the effective date of cancellation, subject to verification and completion of all formalities.

5 Non-Claim of Payment 

Any payment claim not submitted within 90 days from the date of cancellation shall be deemed forfeited unless approved otherwise by OSM Alliance management.

Payment Hold or Cancellation

OSM Alliance reserves the right to withhold or cancel mentor payments in cases of:

• Non-completion of assigned duties.

• Submission of false information or reports.

• Violation of organizational policies or code of conduct.

• Unprofessional behavior or misconduct.

• Breach of confidentiality or intellectual property rights.

Confidentiality

Mentors shall maintain the confidentiality of student information, course materials, and organizational data. Unauthorized sharing of information may lead to termination of engagement and withholding of payments.

Amendments

OSM Alliance reserves the right to amend this policy at any time. Any changes shall be communicated through official channels.